Cancellation policy


Some items in our store may be offered to you as a subscription, pre-orders, or try before you buy.

The terms below explain how these purchases work, along with how cancellations are handled.

This policy should be read alongside our Shipping and Returns policies

Subscriptions

When you purchase a subscription, you are signing up to receive products on a recurring basis based on the frequency you select.

  • Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
  • Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
  • Your payment details are stored securely.

See our returns policy for more details on returns and refunds.

Managing or Cancelling
If you want to cancel or change your subscription, you can do it at any time. 
You can update, pause, or cancel your subscription at any time via the link in your order confirmation email or customer account. 

Important:

  • Changes or cancellations must be made before the next billing date
  • Once a subscription order has been processed or dispatched, it cannot be cancelled
  • Any delivered items fall under our standard Returns Policy (no refunds for change of mind)



Pre-Orders


Pre-orders allow you to secure items before they are available. When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory.

  • We may collect no payment, full payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
  • Orders are fulfilled once stock becomes available

Cancellations

  • You can cancel a partially paid pre-order order that has not yet been fulfilled.
  • If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund as per our return and refund policy.
  • Once dispatched, the order is treated as a normal purchase and cannot be cancelled

  See our returns policy for more details on returns and refunds.

Try Before You Buy

For try-before-you-buy purchases:

  • Your payment method is authorised at checkout
  • You are given a set period to decide if you would like to keep the item

If you choose not to keep the item:

  • It must be returned within the specified trial window
  • Items must meet our return conditions (unworn, unwashed, tags attached)

If the item is not returned within the trial period:

  • The full amount will be automatically charged

Important:

  • Return shipping costs apply unless stated otherwise
  • Late returns may not be accepted
  • Items returned outside of policy may be declined and sent back

General Conditions

  • Orders cannot be cancelled once they have been processed or dispatched
  • Change-of-mind cancellations are not guaranteed and may incur fees
  • All returns, exchanges, and refunds are handled in line with our Returns Policy
  • Nothing in this policy overrides your rights under Australian Consumer Law