Shipping policy

The Important Stuff

We dispatch orders quickly and pack everything with care. Once your parcel leaves us, it is in the hands of the carrier.

Processing & Dispatch

Orders are typically processed within 1–3 business days.

During product launches, promotions, or peak periods, dispatch times may be slightly longer. Please note that selecting express shipping speeds up delivery time after dispatch, not the packing time.

Business days exclude weekends and public holidays.

Australia

Shipping Rates

Standard $15
Express $20
Standard Shipping for Orders over $150 Free

Estimated Delivery

Standard: 3–7 business days
Express: 1–3 business days

Delivery times may vary depending on your location and carrier conditions.

New Zealand

Shipping Rates

Standard $20

Estimated Delivery

5–10 business days

Duties & Taxes
Orders sent to New Zealand may be subject to import GST, duties, or handling fees once they arrive. These charges are set by New Zealand authorities and are the responsibility of the customer.

As we are not registered for GST in New Zealand, these charges are not collected at checkout.

International (All Other Countries)

Shipping Rates

Standard $35

Estimated Delivery

7–14 business days (varies by destination)

Duties & Taxes
International shipments may incur customs duties, taxes, or import fees when entering your country. These are not included in your order total and must be paid by the recipient.

We operate from Australia and are not registered for tax outside of Australia, so we do not collect international taxes at checkout.

We comply with all international shipping regulations and do not undervalue items or alter customs declarations.

Delivery & Tracking

Once your order has been dispatched, you will receive tracking details via email.

Delivery timeframes are estimates only and can be impacted by factors outside our control, including:

Carrier delays
Weather events
Peak periods
Customs processing

It is the customer’s responsibility to monitor tracking updates and ensure parcels are collected when required.

Incorrect Addresses & Returned Parcels

Please ensure your shipping details are correct at checkout.

If a parcel is returned due to:

Incorrect or incomplete address
Failure to collect
Delivery refusal
Unpaid customs charges

Re-shipping fees will apply.

International returned parcels may incur an additional $20 AUD return processing fee.

Delays & Delivery Issues

Once a parcel is marked as delivered by the carrier, it is considered fulfilled.

If your order is delayed or marked as delivered but not received, please contact the carrier directly first. We will assist where possible, but final delivery is managed by the courier.